We are committed to protecting your privacy and the privacy of our website visitors. Any information that will be collected and will be used in accordance with the General Data Protection Regulation and the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003. Information gathered will not be shared with any third party companies for direct marketing.
WHO WE ARE
This Privacy Notice is provided by Glow Up London. This Notice applies to all data subjects whose personal data is collected by Glow Up London.
We provide an extensive range of facial treatments, providing Salon based services.
The purpose of this notice is to inform you (data subjects) of what personal data we collect about you in line with the requirements of GDPR.
HOW WE COLLECT DATA
Glow Up London will generally only receive personal data from the individual concerned directly in the course of conducting business. This may be in person, via email, web form or telephone. However, in some cases personal data will be supplied by third parties (for example online booking platforms or job sites) but only when you have specifically booked a service/treatment or responded to a vacancy offered by Glow up London on a third party platform.
THE DATA WE COLLECT
In the course of our business, Botox Fillers Queen will collect certain types of personal data which will include:
Names, postal addresses, telephone numbers, email addresses, and other contact details (telephone calls may also be recorded for training purposes).
Financial information which could include bank details and credit card details
Personnel files in connection with employment and recruitment
Information supplied in the medical questionnaire about a person’s health and relevant medical conditions that could affect the suitability of treatments
Still images of clients during the treatment process (to assess before and after) and any video captured by the CCTV security system installed at our premises.
Technical information such as cookies, IP address, browser type etc when you visit our website
For any disclosure of information of another person, you must have full consent of the person to disclose and process their personal information in accordance with this policy.
Where Botox Fillers Queen is required to process the data of a child (individuals under the age of 16) we will ask for consent to be authorised by the holder of parental responsibility for the child.
WHY WE PROCESS YOUR PERSONAL DATA
During the course of our business, we need to process a wide range of personal data and we will only do so in accordance with the law. Some of this is done to fulfil Botox Fillers Queen legal obligations, including those related to its employees or contractual obligations such as those to its insurers. In other cases, we will process data where it is in our legitimate interest except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject.
Botox Fillers Queen believes the following use will fall within the category of legitimate interest:
For the purpose of recommending and providing treatments & products
For the purpose of providing information on pre- and aftercare before and following treatment.
For the purpose of confirmation and reminding individuals of appointments via email & text messages.
For the purpose of our newsletter and other relevant offer emails updating clients on new products and services offered by Botox Fillers Queen. You can opt out of this at any time.
For the purpose of security to protect our websites, infrastructure and premises from attacks or threats and to report any illegal activities
Given that we need to collect health information and this is classed as a special category of personal data, we need to identify a specific condition under Article 9. The condition on which we rely is that processing is necessary for the purposes of providing health care or treatment.
WHO HAS ACCESS TO DATA, AND WHO WE SHARE IT WITH
Personal information gathered will not be shared with any third-party companies for direct marketing.
Usually, personal data collected by Glow Up London will remain within us and will be processed by appropriate employees. Some of the processing is carried by third parties such as website developers, cloud storage providers but is at all times kept securely and only processed with the directions of Glow Up London.
On occasion, we will need to share personal information, to meet our legal obligations or for contractual reasons, with third parties such as banks lawyers, insurers, accountants or government authorities such as HRMC if you are an employee.
If you decide to apply for finance, we will only share your email address with the finance company so that they may communicate with you directly.
HOW LONG WE KEEP YOUR PERSONAL DATA
We are committed to complying with our legal obligation to the retention and deletion of personal information. The type of data and the purpose for collection will determine how long Glow up London will retain your data. We will not process your personal information for purposes longer than necessary.
Employee data can be kept for up to seven years following departure from the company. Details of an unsuccessful applicant to vacancies will be stored for up to one year.
Our insurers require Glow Up London to keep Client records, including medical data, images and treatment data for 10 years from the date of your last treatment following which it will be securely disposed of.
Data of those engaged with the business such as contacts for an active contract or receivers of our monthly newsletter will be retained as long as the service is being contracted or newsletter is being sent.
Emails of those who have opted out of receiving our newsletter services will be kept indefinitely to ensure continued compliance.
Financial and accounting records will be kept for 6 years from the end of the last company financial year they relate to or longer if the tax return was late or if HMRC requests it.
Your Rights as A Data Subject At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:
Right of access – you have the right to request a copy of the information that we hold about you.
Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
Right to be forgotten – in certain circumstances, you can ask for the data we hold about you to be erased from our records (subject to medical condition, if any)
Right to the restriction of processing – where certain conditions apply to have a right to restrict the processing.
Right of portability – you have the right to have the data we hold about you transferred to another organisation.
Right to object – you have the right to object to certain types of processing such as direct marketing.
Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
Right to judicial review: in the event that Glow Up London refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain.
THE PRIVACY NOTICE
If you believe that we have not complied with our privacy notice you may complain to the Information Commissioner’s office (ICO) although as recommend by the ICO please allow Glow Up London, the opportunity to resolve the matter before involving the regulator.
All queries and complaints in the first instance should be directed by email to email@example.com